Platform to Share

The Breakwater ‘Platform to Share’ is a way in which we can communicate ideas with our clients – updating them on the latest technologies that support their organisation to reduce risk and increase productivity.

Platform to Share

It was great to see so many of our clients all coming together to discover more about how we deliver effective, easy to use technology systems. A ‘Platform to Share’, or user group, enables us to get into the detail behind the support we offer and how we monitor your systems to address any issues before they arise.

In this group we shared news of our soon to be introduced ‘Golden KPIs’, which we will make visible so you can see exactly how we are performing and fulfilling the high levels of service we are committed to.

We also want our groups to be a way for clients to share their experiences of using technology to create efficiencies within their business and this was the ideal platform to demonstrate some of the functionality within Office 365 and talk about the added security that multi-factor authentication (MFA) can deliver.

Within each of our groups we look to invite an external speaker along and we were lucky enough to hear from Austen Clark from Clark IT on the importance of continual GDPR training and compliance. 25 May was the date the GDPR came into effect, but it is also just the beginning of a new approach and the ICO recommends that organisations seize the opportunities the new law offers. Take a look at Information Commissioner Elizabeth Denham’s message

In future groups we want to talk about the topics that matter to you  – do get in touch if there is a particular area of technology you would like to learn more about. Look out for more details of our next ‘Platform to Share’ to be held in September.

Thank to you all our clients for supporting us with this initiative – we look forward to it evolving with you.

Discover how Breakwater can help your business. Call our team today on +44 (0)1603 709300 or email enquiries@breakwaterit.co.uk

Jack Fisher

Service Delivery Manager

I am responsible for ensuring our Service Desk operates the way we want it to – replying to and resolving all of your enquiries and delivering IT solutions that add real business value.

View my profile >
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