Lewis Hepburn

Level 1 Service Desk Professional

I am the first point of contact for clients, resolving enquiries and providing advice to ensure their systems are running efficiently. It is really interesting to work with such a diverse range of industries and to be able to offer the right solution for each of our clients’ different needs.

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My experience and values

I have previously worked within an architectural firm, supporting over 240 employees across 12 sites so I understand the pressures of a busy working environment and the need to have IT systems that are effective and fully support their users. I am a Microsoft Certified Solutions Associate in Office 365 and enjoy advising clients on the capabilities of the cloud and how it can help with their business needs. It is great to now be in a position where I can work with a wide variety of ever-evolving technologies and can see them in action within businesses.

Life outside Breakwater

I can be found at the gym most evenings burning off some energy and also enjoy downtime with my friends and family – it is nice sometimes to just relax.