Careers at Breakwater

SYSTEMS ENGINEER

HOURS: FULL TIME (37.5 hours p/w)

HOLIDAY: 20 DAYS PER ANNUM (rising by one day each year to a maximum of 25)

ANNUAL SALARY: £21000 – £25000/annum

Due to continued growth, we are looking to recruit a Systems Engineer to join our busy Service Desk. As a Systems Engineer you will be responsible for providing both onsite and remote technical support for our client base. You will manage onsite technical matters with client IT systems, ensuring SLAs are met and acting as an escalation point for the Junior Systems Engineers. The role will involve fault diagnosis and resolution, providing onsite, remote and telephone support for client infrastructure and end-users.

Our ideal candidate will be an experienced Technical Support Engineer from a Managed Service Provider background. You will be a motivated, natural problem solver with the ability to work in a fast-paced environment. A passion for IT and providing outstanding customer service is essential.

Key Responsibilties

• To install and maintain IT systems in line with specifications, to ensure client requirements and deadlines are met, and that systems are fully secure;
• provide 1st and 2nd Line diagnosis and resolution, maintaining a high level of 1st time fixes;
• to install and maintain IT systems in line with specifications, to ensure client requirements and deadlines are met, and that systems are fully secure;
• log all service tickets received via telephone, email and client portal and handle accordingly throughout the stages of the ticket to resolution;
• to maintain appropriate documentation in our documentation system;
• work in accordance with company values, policies, procedures and standards.

Candidate Details

You will be a motivated, natural problem solver with the ability to work in a fast-paced environment. A passion for IT and providing outstanding customer service is essential.

• Excellent problem solving and customer service skills
• Experience of Office 365 as a whole suite of products
• IT Security and securing identity in the cloud

Knowledge and experience of:

• Microsoft Exchange
• Windows server 2008 onwards
• Windows desktop
• Networking technologies including LAN/WAN
• DHCP/DNS
• Virtual environments (Hyper-V/VMWare)