Careers at Breakwater

SYSTEMS ENGINEER

HOURS: FULL TIME (37.5 hours p/w)

HOLIDAY: 20 DAYS PER ANNUM (rising by one day each year to a maximum of 25)

ANNUAL SALARY: £21000 – £25000/annum

Due to continued growth, we are looking to recruit a Systems Engineer to join our busy Service Desk. As a Systems Engineer you will be responsible for providing both onsite and remote technical support for our client base. You will manage onsite technical matters with client IT systems, ensuring SLAs are met and acting as an escalation point for the Junior Systems Engineers. The role will involve fault diagnosis and resolution, providing onsite, remote and telephone support for client infrastructure and end-users.

Our ideal candidate will be an experienced Technical Support Engineer from a Managed Service Provider background. You will be a motivated, natural problem solver with the ability to work in a fast-paced environment. A passion for IT and providing outstanding customer service is essential.

Key Responsibilties

• To install and maintain IT systems in line with specifications, to ensure client requirements and deadlines are met, and that systems are fully secure;
• provide 1st and 2nd Line diagnosis and resolution, maintaining a high level of 1st time fixes;
• to install and maintain IT systems in line with specifications, to ensure client requirements and deadlines are met, and that systems are fully secure;
• log all service tickets received via telephone, email and client portal and handle accordingly throughout the stages of the ticket to resolution;
• to maintain appropriate documentation in our documentation system;
• work in accordance with company values, policies, procedures and standards.

Candidate Details

You will be a motivated, natural problem solver with the ability to work in a fast-paced environment. A passion for IT and providing outstanding customer service is essential.

• Excellent problem solving and customer service skills
• Experience of Office 365 as a whole suite of products
• IT Security and securing identity in the cloud

Knowledge and experience of:

• Microsoft Exchange
• Windows server 2008 onwards
• Windows desktop
• Networking technologies including LAN/WAN
• DHCP/DNS
• Virtual environments (Hyper-V/VMWare)

WORKSHOP ENGINEER

HOURS: FULL TIME (37.5 hours p/w)

HOLIDAY: 20 DAYS PER ANNUM (rising by one day each year to a maximum of 25)

DEPARTMENT: Professional Services

ANNUAL SALARY: £DOE

As a Workshop Engineer you will be responsible for ensuring PC builds are scheduled and delivered on time.  You will manage the workshop board, keeping it up to date and communicating the status of builds to all relevant parties.

Streamlining and updating each part of the PC build process, from order to delivery, is also a key part of the role, automating procedures in order to create efficiencies within each build.

You will be a diligent individual with a keen eye for detail. Strong communication skills are essential, including the ability to establish connections at all levels whilst delivering an excellent level of client service.

Key Responsibilities

• Work with Account Management and Administration to ensure PCs are delivered on time;
• ensure documentation is kept up to date;
• keep clients up to date throughout their PC builds;
• continuous improvement to streamline the PC build process;
• train junior members of the team on the PC build process;
• project management.

Knowledge and Experience of 

• Microsoft Windows Desktop Operating Systems
• Automating PC builds using answer files
• Knowledge of physical PC hardware
• Microsoft Active Directory
• RMM Tools
• Office 365
• Azure AD
• MFA
• Autopilot

Candidate Details

You will be a confident communicator with a real eye for detail and exceptional levels of support professionalism.

Additionally, candidates must possess excellent written and oral communication, exemplary organisational and time management skills, and the ability to provide first-class customer service.

• Service minded
• Problem solver
• Self-motivated
• Tenacious
• Team player
• Keen eye for detail
• Organised

OFFICE ADMINISTRATOR

HOURS: FULL TIME (37.5 hours p/w)

HOLIDAY: 20 DAYS PER ANNUM (rising by one day each year to a maximum of 25)

DEPARTMENT: Administration

ANNUAL SALARY: £17,000 to £20,000 dependent on experience

We are a fast-paced IT company based on Meridian Business Park on the outskirts of Norwich. We are looking for an Office Administrator to look after the business on a full-time basis, Monday to Friday. 

You will need to be good with IT and have a positive attitude towards understanding the business and helping us achieve our goals.

Key Responsibilities

The Office Administrator will be part of a busy team, supporting the existing staff with a wide range of administrative tasks:

• Answering telephone calls;
• quoting for and ordering IT hardware/software and office supplies;
• unpacking/checking deliveries to the office;
• registering hardware warranties & licenses;
• checking and maintaining a register of hardware warranty renewals;
• assisting with financial administration, for example data entry of clients/supplier invoices;
• reconciliation of reports – Office 365/user numbers/antivirus/email security;
• maintaining office supplies;
• monthly draw for Customer Satisfaction Survey;
• booking courier deliveries for hardware;
• monitoring and replenishing stock levels of engineer spares kits;
• credit control and basic finance functions;
• any other duties reasonably requested by the Managing Director.

Candidate Details

Applicants must possess excellent organisational, time management and communication skills, with an eye for attention to detail. Additionally, will need to be self-motivated and willing to go the extra mile.

Some additional hours may be required.