Careers at Breakwater

TECHNICAL ACCOUNT MANAGER

HOURS: FULL TIME (37.5 hours p/w)

HOLIDAY: 20 DAYS PER ANNUM (rising by one day each year to a maximum of 25)

ANNUAL SALARY: £25000 – £30000/annum

Breakwater IT offer professional support and technology solutions to companies in East Anglia and throughout the UK.  As part of expansion plans we are looking to recruit a Technical Account Manager.

As a Technical Account Manager you will be expected to be bright, enthusiastic, keen to learn and Knowledgeable.  You will possess excellent verbal and written communication skills and be able to converse with people of all levels.  You will be expected to manage a good mixture of existing client accounts as well as generating relationships with potential new clients via networking events and sales literature.

Key Responsibilities

• Day to day client management
• New Business Development taking responsibility for driving new business sales opportunities
• Work with customers or partners to define and help them design and configure IT solutions and continue meeting with the customer periodically through regular success checkpoints
• Account manage clients, maintaining service level agreements and driving revenue through strategic business development and relationship management
• Consistently review the assigned account base to look for new revenue opportunities and make necessary recommendations and changes where necessary that may result in increased account activity; be aware of contract status and renewal timelines
• Responsible for understanding the entire Breakwater IT product suite (Vendor specific, support and professional services, new technologies)  and work cross-departmentally to achieve goals
• Ability to build rapport with client contacts and long term relationships. Understand their business direction; understand medium to long term goals
• Ability to work as part of a team to solve technical problems in varied environments.

Candidate Details

• Excellent verbal and written communication skills
• Ability to articulate technical solutions and how they can solve customer problems to all audiences, including non-technical
• Innovative thinker and proactive
• Technical expertise and a genuine interest in technology and configuration
• Decent knowledge of SME IT Network Systems
• The will to learn and pass vendor accreditation
• The ideal candidate will be looking for a longer term career within a rapidly growing company.

SYSTEMS ENGINEER

HOURS: FULL TIME (37.5 hours p/w)

HOLIDAY: 20 DAYS PER ANNUM (rising by one day each year to a maximum of 25)

ANNUAL SALARY: £21000 – £25000/annum

Due to continued growth, we are looking to recruit a Systems Engineer to join our busy Service Desk. As a Systems Engineer you will be responsible for providing both onsite and remote technical support for our client base. You will manage onsite technical matters with client IT systems, ensuring SLAs are met and acting as an escalation point for the Junior Systems Engineers. The role will involve fault diagnosis and resolution, providing onsite, remote and telephone support for client infrastructure and end-users.

Our ideal candidate will be an experienced Technical Support Engineer from a Managed Service Provider background. You will be a motivated, natural problem solver with the ability to work in a fast-paced environment. A passion for IT and providing outstanding customer service is essential.

Key Responsibilties

• To install and maintain IT systems in line with specifications, to ensure client requirements and deadlines are met, and that systems are fully secure.
• Provide 1st and 2nd Line diagnosis and resolution, maintaining a high level of 1st time fixes.
• To install and maintain IT systems in line with specifications, to ensure client requirements and deadlines are met, and that systems are fully secure.
• Log all service tickets received via telephone, email and client portal and handle accordingly throughout the stages of the ticket to resolution.
• To maintain appropriate documentation in our documentation system
• Work in accordance with company values, policies, procedures and standards.

Candidate Details

You will be a motivated, natural problem solver with the ability to work in a fast-paced environment. A passion for IT and providing outstanding customer service is essential.

• Excellent problem solving and customer service skills
• Experience of Office 365 as a whole suite of products
• IT Security and securing identity in the cloud

Knowledge and experience of:

• Microsoft Exchange
• Windows server 2008 onwards
• Windows desktop
• Networking technologies including LAN/WAN
• DHCP/DNS
• Virtual environments (Hyper-V/VMWare)

OFFICE ADMINISTRATOR

HOURS: FULL TIME (37.5 hours p/w)

HOLIDAY: 20 DAYS PER ANNUM (rising by one day each year to a maximum of 25)

ANNUAL SALARY: £17000 – £20000/annum

We are looking to recruit an Office Administrator to join our busy team, supporting the business and clients with a wide range of administrative tasks.

Key Responsibilities

• Answering telephone calls
• Quoting for and ordering IT hardware/software and office supplies
• Unpacking/checking deliveries to the office
• Registering hardware warranties
• Checking and maintaining a register of hardware warranty renewals
• Assisting with financial administration, for example data entry of clients / supplier invoices
• Reconciliation of reports – Office 365 / user numbers / Webroot / email security
• Weekly Tesco deliveries
• Monthly draw for Service Desk survey
• Booking courier deliveries for hardware
• Monitoring and replenishing stock levels of Engineer spares kits
• Any other duties reasonably requested by the Managing Director.

Candidate Details

Applicants must possess excellent organisational, time management and communication skills, with an eye for attention to detail.

Some additional hours may be required.

Closing Date

The closing date for applications is 28th June and interviews will start w/c 1st July.