Hugo is a core part of our level two team on the service desk. He responds to incoming client issues escalated from the level one team. These are typically more complex IT issues.

We asked Hugo:

Tell us about your previous experience:

I previously worked in Event Management and HR. However, I wanted to start a new career based on a long-held recreational interest in technology. As a result, I decided to make the switch to IT.

I have been fixing, building and configuring various devices for years. In addition, I have achieved the Comp TIA A+, Network and Security certifications. My current role allows me to study for qualifications and work within the industry.

What do you enjoy doing outside of work?

When I’m not in the Breakwater office I enjoy music and music culture, cooking, tennis and football. I also enjoy socialising with friends, playing video games and catching up on the latest gripping TV series to wind down.

Name one thing about you that surprises people:

That I’m not Hispanic because of my name.

Hugo was very supportive and helpful for a technophobe me in sorting a problem remotely, which may sound very daunting. He talked me through all the commands which I could complete and I was back up and running in no time. Thanks Hugo!
Viktorija van den Berg, The Big Prawn Company Limited