Our Junior Systems Engineers are the first point of call for incoming client IT issues. They, like Tom, will be the first to attempt a fix for your technical issues. When you call with a problem, they’ll begin the troubleshooting process, creating a detailed log in case the issue needs to be escalated to our Systems Engineers.

As a keen footballer outside of work, in the office when Tom troubleshoots, he scores.⚽

Tom started with Breakwater as a work experience placement whilst at college before joining as a full-time employee. “Joining Breakwater was my first ever role!”

What do you enjoy doing outside of work?

“Outside of work my hobbies mainly revolve around sports. This includes football, basketball, and NFL. I play football for Cromer Town and am a big Chelsea fan.”

Name one thing about you that surprises people:

“I’m scared of heights.”

Tom was really helpful and responded promptly to address the issue, thanks Tom! :)
Marsela Hoxha, Migrant Helpline Limited