Brenden joined us in February to further grow our level one Service Desk team. In his role he’ll be among the first points of call when something goes wrong with your IT, starting the troubleshooting process and making a detailed log of the case.
Get to know Brenden in our welcome questionnaire:
What is your professional background?
I completed a Level 3 in IT at City College Norwich straight after high-school, then completed a Level 3 diploma apprenticeship in IT & Telecoms at Ipswich School and was promoted to ICT Technician after the completion of my apprenticeship. After 3 years at Ipswich School, I moved to Hethersett Academy as the IT Technician on-site. During this time I completed a Level 4 in Cyber Security – Risk Analyst as well as passing ITIL V4 Foundation. After 3 years at Hethersett, I’m now here!
If you could only keep three apps on your phone, which would you keep?
If I could live without my phone I would… I get dragged into a endless pit on Instagram reels, so I try to do other things to occupy my time!
What is your biggest achievement to date – personal or professional?
So far, I would say completing the Level 4 Cyber Security Risk Analyst course!
If you had an extra hour in the day, what would you do with it?
Anything sport related really… Play football, Golf or go to the Gym are the regular ones!
Are you team iPhone or team Android?
Android, obviously!
Who is the most famous person you’ve met?
I haven’t really been blessed with meeting many famous people. One local Celebrity I met in Castle Quarter Car Park 2 was Gabriel Sara (Norwich’s star man).
If you could be any character in a video game, who would you be?
I don’t really play any video games that have many noticeable characters!
If you could have invented or created anything, what would it be?
Flying cars, nothing worse than having to sit in traffic.
If you were a wrestler what would be your entrance theme song?
Tick Tick Boom – The Hives.
If you could have any job in the world, what would it be?
Professional Footballer/Golfer, neither I am near to achieving just yet…
