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Remote Support

Choose from one of the following options for remote assistance.

Client Portals

Access your Breakwater Hub or personalised dashboards.

Status and Reports

View service status updates from our suppliers at Microsoft and Gamma.

Mimecast Training Access

If your organisation has Mimecast Awareness Training, you can access the platform here.


Service Desk Guide

Download our service desk guide to find out more about our support hours and how to raise a ticket with our engineers.

BWIT Service Desk Guide

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Visit the Breakwater Forest

We plant trees with Ecologi


As part of our efforts to become more sustainable, we plant five trees for every laptop we sell. Additionally, we donate monthly to carbon offset projects.


A trusted, dependable pair of hands

100%of our clients gave our support service the top rating, in the last 30 days
89 minutesis our average response time to a service request, in the last 30 days
99.86%of our support cases were completed within SLA, in the last 30 days