Knowledge Hub

Mark Working in Office
  • Guides
  • News
  • Events
  • FAQs


IT Support FAQs

What is Managed IT Support?

Managed IT support is the process of outsourcing your IT infrastructure to a third-party organisation, such as Breakwater. Our team becomes an extension of yours. Managing everything from software installation, hardware monitoring and offering technical support when things don’t quite go right.

What size businesses and sectors do you support?

We support established businesses with 10 or more employees across all sectors. We currently support clients in tourism, charity, retail, law and much more.

Do you only support Norfolk-based businesses?

Nope! Whilst the majority of our clients are local, we also support businesses across the UK! Our IT Support is focused on remote support. This allows us to minimise downtime with instant fixes, rather than you waiting for an engineer.


However, if and when you need us onsite, we’ll be there.

Microsoft 365 FAQs

Will Microsoft Office Work on a ChromeBook or Apple MAC?

Yes to both! On a ChromeBook, this will be via a web browser using Office on the Web. With a MAC, you can install the Office applications.

What is Microsoft Teams?

Microsoft Teams is primarily a business communications platform. It’s part of the Microsoft 365 family of products. Teams offers a range of collaboration methods, including chat, video conferencing, file storage, app integration and a VoIP telephony system.

What is Microsoft Azure?

Microsoft Azure, is a cloud computing service designed for building, testing, deploying, and managing applications and services through Microsoft-managed data centers.

Cyber Security FAQS

What is Cyber Security?

Cyber security is a means of protecting networks, systems, and programs from digital attacks. These attacks are designed to be disruptive. Aimed at stealing, changing, or destroying sensitive data. Often, attacks are used for financial gain, holding data or networks to ransom.

What is Multi-Factor Authentication (MFA)?

Multi-factor authentication(MFA) is a process that requires two or more verification factors when attempting a login. For example: entering a password and an MFA app code.

What is Two-Factor Authentication (2FA)?

Two-factor authentication(2FA) is a process that requires two verification factors when attempting a login. For example: entering a password and a text message code.

What Types of Multi-Factor Authentication (MFA) Are There?

Types of MFA include:

  • Something you know: password, pin code, combination
  • Something you have: key, smartphone, token device
  • Something you are: fingerprint, facial recognition, voice
Will I Have to Enter a Multi-Factor Authentication (MFA) Code Every Time I Login?

No. You can adjust your settings so that specific devices or web browsers can be ‘remembered’. This means you’ll only need to enter your MFA code if accessing your login from a different device or web browser.

What Is a Password Manager?

A password manager is a site or app which stores your passwords in one place. You will need to log in to your password manager before using it. But this is the only password you’ll need to remember. We would also strongly recommend enabling multi-factor authentication (MFA) too.


When logged in to a password manager on a web browser, you can add extensions to autofill your login credentials on sites. You can also store other login credentials. Password managers can also create random, unique passwords for you.

What is Phishing?

Phishing is a form of cybercrime which targets victims by email, SMS or telephone. Criminals will pose as legitimate organisations to trick you into revealing sensitive data, such as bank details or passwords. This then results in identity theft or financial loss.

The Cloud FAQs

What is the Cloud?

Cloud computing delivers a range of services over the Internet. These include servers, storage, software and analytics.


Rather than storing data or applications on your physical device storage, you access them via the internet.

What are the Benefits of Moving to the Cloud?
  • Cost-effective: decrease in power usage, maintenance and upgrade costs
  • Scalable: easily ramp your systems up or down to accommodate changing needs
  • Economical: less storage and rack space required
  • Managed: proactive system monitoring
  • Secure: robust backup and disaster recovery
  • Mobile: supports your workforce from any device, time or place
  • Collaborative: easy to share, edit and save documents and projects
  • Integrated: applications work with each other, creating new efficiencies.
What is SaaS?

SaaS stands for software as a service. SaaS is cloud-based software, typically licensed on a subscription model. It is managed from a central location and accessible over the internet. Examples of SaaS include Microsoft Office 365, Dropbox, Salesforce and MailChimp.

Telecoms FAQs

What is VoIP?

VoIP stands for Voice over Internet Protocol. Essentially, your voice communications are delivered over the internet using the cloud. A VoIP system can be accessed from anywhere, as long as you are connected to the internet.

What is a Softphone?

A softphone is an application that sits on your PC, laptop or mobile. It allows you to make calls using your internet connection or data and eliminates the need for a physical desk phone, giving you more flexibility in taking work calls.