Our Services
Our clients
A TRUSTED PAIR OF HANDS
We believe continual development sits at the heart of achieving our mission. By consistently asking our clients for feedback, we can continue to grow as an organisation. Therefore, ensuring that our support is meeting the needs of our clients.
99.27%of our clients gave our support service the top rating, in the last 30 days
132 minutesis our average response time to a service request, in the last 30 days
100%of our support cases were completed within SLA, in the last 30 days
Thanks for being so responsive and proactive – checking back in that everything was ok. You guys have all been amazing this week supporting me. Thank you!
Thank you, always great service from all you guys at Breakwater, nothing ever seems to be too much trouble, even the smallest of things. Thank you very much.
Always great service. Fixed the issue I’d raised and two other issues as well. plus some useful tips to improve the way I use our system! Thank you! 🙂
My work was limited due to a technical error with a software application. I phoned Breakwater and Thomas immediately offered to help to get my software back up and running quickly, allowing me to carry on working! Very helpful, and efficient.
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