Our managed IT support is an extension of your business – our team becomes yours.

If your laptop blue screens, or your OneDrive won’t sync, do you have someone you can rely on to fix it fast?

That’s where we come in. We have a team of knowledgeable engineers ready to fix your IT issues, fast. Your IT team.

Support per user

Our support is delivered per-user, regardless of the number of staff, servers, or network complexity.

Three Support Teams

Our service desk is formed of three teams of engineers, each with their own expertise to achieve a fast resolution.

Proactive Approach

Our focus on being proactive means we’re committed to monitoring and resolving issues before you know they exist.

Instant Messaging

Through our custom support portal, you can live chat with our engineers to get quick support or ask questions.

If something goes wrong with your IT, don’t panic. You can contact us by phone, email, or within our client portal, the Breakwater Hub. In the Hub you can raise tickets and instant message with our engineers. It also allows you to view historical tickets, shop hardware, manage invoicing and more, putting you in control of your support.

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Included in our Support

Our Managed IT Support is more than just a number to call when your IT breaks.

24/7 Monitoring

Continual monitoring ensures your workstations and servers are operating and up to date.

Vulnerability Scans

Ensuring your IT is secure with regular internal and external vulnerability scanning.

Backup Monitoring

We make sure your backup is working with daily monitoring and monthly testing.

Phishing Simulations

Keeping your team alert with regular phishing simulation emails.

App Protection Policy

Protecting your data when accessed on personal devices.

Free Power App

We’ll build you a desk booking app or check-in board for your office.

Cyber Essentials Readiness

Our assessment will determine the likelihood that you will pass Cyber Essentials.

Strategy Updates

Regular checks on your IT lets us create reports on things like your servers, networks, and software.

Regular Account Meetings

Meet regularly with our team to discuss your IT, forecast upgrades and more.

Recent Client Feedback

“I had an urgent deadline to submit information to an external organisation and Aqeel was really helpful and professional in resolving the matter (which was not straightforward). Really appreciated his time and expertise. Thank you!”

– Migrant Helpline

Stats from our support team

100% of our clients gave our support service the top rating, in the last 30 days

114 minutes is our average response time to a service request, in the last 30 days

99.40% of our support cases were completed within SLA, in the last 30 days

IT Support FAQs

What is Managed IT Support?

Managed IT support is the process of outsourcing your IT infrastructure to a third-party organisation, such as Breakwater. Our team becomes an extension of yours. Managing everything from software installation, hardware monitoring and offering technical support when things don’t quite go right.

What size businesses and sectors do you support?

We support established businesses with 10 or more employees across all sectors. We currently support clients in tourism, charity, retail, professional services and much more.

Do you only support Norfolk-based businesses?

Nope! Whilst the majority of our clients are local, we also support businesses across the UK! Our service is focused on remote support. This allows us to minimise downtime with instant fixes, rather than you waiting for an engineer.

However, if and when you need us onsite, we’ll be there.

We also offer smaller packages that allow us to focus on areas of your IT that you need specialised support with. This includes device monitoring, router/firewall, servers, and telephone systems. For full details on these support packages, get in touch with our team today.

Let’s chat about your support needs

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