Our Services
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FROM THE SUPPORT DESK
In a world of complex IT solutions, we take the pressure off you by providing expert support when you need it.
99.02%
of our clients gave our support service the top rating, in the last 30 days
123 minutes
is our average response time to a service request, in the last 30 days
99.23%
of our support cases were completed within SLA, in the last 30 days
Resolving my issues really was a team effort by the engineers at Breakwater. All of the guys that helped me were patient, knowledgeable and friendly. I would highly recommend people to use your services.
Thanks for being so responsive and proactive – checking back in that everything was ok. You guys have all been amazing this week supporting me. Thank you!
Jessica and Rory were quick to respond to my raising of the ticket and continued to check in with me that the problem remained solved.
Always great service. Fixed the issue I’d raised and two other issues as well, plus some useful tips to improve the way I use our system! Thank you! 🙂
My work was limited due to a technical error with a software application. I phoned Breakwater and Thomas immediately offered to help to get my software back up and running quickly, allowing me to carry on working! Very helpful, and efficient.
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