Our Junior Systems Engineers are the first point of call for incoming client IT issues. They, like Brenden, will be the first to attempt a fix for your technical issues. When you call with a problem, they’ll begin the troubleshooting process, creating a detailed log in case the issue needs to be escalated to our Systems Engineers.

Brenden joined us in February 2024 having previously worked as an IT technician within local schools.

“I completed a Level 3 in IT at City College Norwich straight after high-school, then completed a Level 3 diploma apprenticeship in IT & Telecoms at Ipswich School and was promoted to ICT Technician after the completion of my apprenticeship. After 3 years at Ipswich School, I moved to Hethersett Academy as the IT Technician on-site. During this time I completed a Level 4 in Cyber Security – Risk Analyst as well as passing ITIL V4 Foundation. After 3 years at Hethersett, I’m now here!”

What do you enjoy doing outside of work?

I love playing sports, anything sport related you can count me in. My main obsession is Golf at the moment, I’m a member at my local course so try to squeeze in as many rounds as I can. I’m big into Football, playing for my local team and I watching Norwich City when I’m not playing that weekend.

I’m a nerd at heart, so can’t resist a video game if someone challenges me!

Live music is big for me as well, so when I can I like going to music festival/gigs.

What is your biggest achievement to date – personal or professional?

So far, I would say completing the Level 4 Cyber Security Risk Analyst course!