Jonathan Wicks
Trainee Junior Systems Engineer
As Trainee Junior Systems Engineer, Jonathan shadows our level one team as the first point of contact for incoming client IT issues. He will be among the first to attempt to fix your technical issues. When you call with a problem, he’ll begin the troubleshooting process, creating a detailed log in case the issue needs to be escalated.
Before joining us, Jonathan worked at Co-op as a Customer Service Assistant and Team Manager, where due to his love of tech, a colleague recommended he get into an IT role – and now, he’s with us!
“My first and only job before this was at EoE Co-op. There, I was a Customer Service Assistant and Team Manager. I met so many lovely people who were always so nice to see, customers and staff. One in-particular recommended me into IT as I already liked everything tech. That’s how I got here.😊”
What do you enjoy doing outside of work?
I like gaming a bit too much. Ranked games could be an exception, yet I’ll still play them. I enjoy building PCs when I get the chance and spend way too much money on them. When I’m not locked indoors I’ll go cycling, camping and hiking. I’ll also do photography when I get the opportunity.
If you could have invented or created anything, what would it be?
Games. If I knew how to make them I could make them exactly how I would want.
Thank you for your help today, Jonathan. Very friendly and kept me informed throughout the process. Punctual call and completed the task as quickly as possible to reduce impact on my work time.
