Trainee Junior Systems Engineer
Role Overview:
Our Trainee Engineer roles are designed for those looking to start their career in IT, whatever age or experience.
Trainee Engineers support our 1st Line Engineers as the first port of call for incoming IT queries on our Service Desk whilst being supported at the start of their IT career with a learning path to help them grow.
Once a Trainee has the experience working on the Service Desk and with IT resolutions, they take the CompTIA A+ exam. Once passed, they progress up to Junior Engineers.
Time management and organisation skills are essential, as well as a desire to learn new technology.
Candidate Details:
Our ideal candidate is someone with a passion to start their career in IT. This could be coming out of education or a change in career.
You will be a motivated, natural problem solver with the ability to work in a fast-paced environment. A desire to learn about IT is essential to your growth.
Key Responsibilities:
- Answering the phone and logging tickets clearly, concisely and accurately, giving the caller reassurance their query is being dealt with professionally
- Provide 1st Line diagnosis and resolution, maintaining a high level of 1st time fixes
- Become proficient in the use of the Company’s ticketing system, to ensure time is logged accurately and as much info as possible is obtained
- Build great relationships with clients so that they become familiar with and look forward to dealing with you
- Understand when work should be escalated to save prolonged time spent on issues
- To maintain appropriate documentation in our documentation system
- Work in accordance with company values, policies, procedures and standards
- Create knowledge articles to assist with future incident resolution
- Working as part of a team to help meet KPI’s and customer satisfaction
- Understand and communicate Breakwater standards across all areas, focusing on client service and efficient response
Interested?
Whilst we are not recruiting for any specific roles at this time, we’re always looking for enthusiastic people to join our team! Send your CV in:
