Voice over Internet Protocol, or VoIP, is a telephone system hosted over the internet. This means your telecoms system can be accessed from anywhere as long as you are connected to the internet.

We are partnered with 3CX to deliver a reliable, easy to use VoIP system that keeps your business connected.

Whether you are office-based, hybrid working, fully remote or on the road, 3CX provides consistent communication between you and your customers.

The Benefits of 3CX

Reduced Cost

3CX go the extra mile by eliminating monthly user costs in favour of one annual licence fee – saving you more compared to other VoIP providers.

More Flexibility

As long as you have an internet connection you can take calls on your handset, mobile or laptop from anywhere, dialling out with one telephone number.

Integrations

3CX can integrate with CRMs including Salesforce and Microsoft Dynamics. It can also integrate with apps like Facebook Messenger and WhatsApp.

Easy to Scale

As your business grows, you don’t need to add extra lines or buy new hardware. With VoIP you simply add more licences. Your phone system grows with you.

Live status updates

You can set a permanent or temporary status on the app. When a client calls for a colleague, you can see whether they’re in another call, on lunch, or busy.

3CX Partners

3CX is exclusively sold through partners, like us. Our team are trained by their experts to deliver seamless installation and ongoing support for your system.

3CX Call Flow Designer

With the 3CX Call Flow Designer, you can easily create custom call flows to improve your customer service. Examples of their call flows include:

Call routing based on customer authentication

Call-back scheduler

Phone orders

Surveys

Automated text to speech and speech to text

Jess wearing a headset sits at her desk, focused on two computer screens in front of her.

What is the PSTN Switch Off?

In January 2027, the Public Switch Telephone Network (PSTN) will be switched off. Every phone line in the UK will move to Voice over Internet Protocol (VoIP) services.

Telecoms FAQs

What is VoIP?

VoIP stands for Voice over Internet Protocol. Essentially, your voice communications are delivered over the internet using the cloud. A VoIP system can be accessed from anywhere, as long as you are connected to the internet.

What is a Softphone?

A softphone is an application that sits on your PC, laptop or mobile. It allows you to make calls using your internet connection or data and eliminates the need for a physical desk phone, giving you more flexibility in taking work calls.

What Is Needed for a VoIP Telecoms System?

To install a VoIP system in your office, you will need a strong internet connection. If you want to take your VoIP system mobile, you’ll need to ensure that you have a strong Wi-Fi connection or 3G/4G/5G, as well as a good data plan.

Will VoIP Work if the Internet is Down?

Yes, depending on your setup. If you’re using your VoIP system on a mobile phone, and your internet is down, it will use your mobile data.

Alternatively, the calls can instantly divert to multiple numbers anywhere in the world.

Can a VoIP System be hacked?

Yes.

However, at Breakwater we apply a fraud protection spend limit as standard. If this limit is hit, an automatic ticket is raised with our service desk.