IT Support

IT Support

Lukasz and Dave working in the office
Lukasz and Dave working in the office

When was the last time you sat down and thought about the standard of your company’s IT support? Businesses depend on technology to get their work done. Nowadays, IT is more than just your PC or laptop. It builds the foundations for collaboration and efficiency within your organisation.

At Breakwater IT, we deliver services that simplify IT complexity. Whether you have one computer system or hundreds, our team has got you covered. If something does happen, don’t worry. Our IT support teams are available when you need us. And even though we’re based in Norwich, we have streamlined our support to fix 99% of incidents remotely, meaning we can support you fast, wherever you are.

Our IT support goes beyond just ‘fixing errors’. We routinely monitor your systems to identify problems; sometimes before you even know they exist. Regular reporting means we can keep your business running at its best. We also offer cyber security enhancements as standard in our support.

We understand that one size does not fit all. As such, we offer standard IT support packages that can be built upon. This allows you to create a custom service tailored to your business needs.

Managed IT Support

Our platform to power your business outsources your IT management to us. The service is delivered per-user, irrespective of the number of servers or network complexity. This includes:

  • A full IT audit when you sign on with us
  • Remote support during core hours
  • Business Critical support outside of core hours
  • Defined response times
  • Regular meetings with your account manager
  • Forecast budgeting and roadmaps
  • 24/7 proactive monitoring
  • Continual auditing and reporting on your systems
  • Daily backup monitoring with monthly testing
  • Capacity monitoring
  • Equipment auditing
  • Gold Partner Microsoft support, licencing and security patches
  • Enhanced levels of security – including login monitoring, ransomware detection, website prevention and more.
  • Email and web browser security
  • Seamless scalability support for your business growth
  • Regular emails with free guides, security tips and more

Any onsite work conducted under this support package will come at an additional cost.

Office 365 Support – Field Employees

Do you have staff who, rather than having a physical workstation, spend their time working on the move?

Rather than support these employees with our standard support package, where much of the support included is not necessary, we offer an Office 365 support package.

This means we can manage their Office 365 licencing and security, alongside any support needed to work effectively on the road.

Other Support Packages

We also offer smaller packages, allowing us to focus on particular areas of your IT that you need support with. This includes Device Monitoring, Router/Firewall, Servers, and Telephone Systems. For full details on these support packages, get in touch with our team today.

IT Support FAQs

What is Managed IT Support?

Managed IT support is the process of outsourcing your IT infrastructure to a third-party organisation, such as Breakwater. Our team becomes an extension of yours. Managing everything from software installation, hardware monitoring and offering technical support when things don’t quite go right.

What size businesses and sectors do you support?

We support established businesses with 10 or more employees across all sectors. We currently support clients in tourism, charity, retail, law and much more.

Do you only support Norfolk-based businesses?

Nope! Whilst the majority of our clients are local, we also support businesses across the UK! Our service is focused on remote support. This allows us to minimise downtime with instant fixes, rather than you waiting for an engineer.


However, if and when you need us onsite, we’ll be there.

Smith and Pinching
Thank you, always great service from all you guys at Breakwater, nothing ever seems to be too much trouble, even the smallest of things. Thank you very much.
Diane Fish, The Smith & Pinching Group Ltd

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Our clients

Snelling Business Systems
Blue Sky Leisure logo
The Forum logo
Indigo Swan
East Anglian Air Ambulance
Dardan Logo
Allen and Page
Costessey Town Council

Key Documents

Find out more about the key services that form our expert IT support.

IT Support Infographic
Breakwater IT Logo on T-Shirt with Windows Laptop in the Background
Client Story

Unity Schools Partnership

Making systems uniform to improve collaboration.
View Client Story