As a Trainee Junior Systems Engineer, Jess is the first point of call for our clients. She’ll be resolving any issues that come into the Service Desk or escalating tickets to our Senior Engineers.

We asked Jess:

Tell us about your previous experience:

I worked in the Estates team at the University of East Anglia for 6 years. I started as the Security Assistant and progressed to manage the Travel and Transport Team. Aside from this, I worked in the Customer Contact Team at Norwich City Council.

What do you enjoy doing outside of work?

I am currently teaching myself to code and enjoy designing and building made-up webpages. Also, yoga, going out for brunch, trying new craft beers, and disk golf! My ultimate happy place though is snowboarding through the trees with my headphones in.

Name one thing about you that surprises people:

I lived in a Campervan during winter in Canada where temperatures got down to -30 degrees. It was cosier than you’d think except for when we had to get the heat torch out when the pipes froze!

Who is the most famous person you’ve met?

My first job was at Maccy D’s and Ross Kemp popped in for a McFlurry one time.