VoIP Telephone Systems
Voice over Internet Protocol (VoIP) telephone systems will soon be the standard within businesses. With the PSTN switch off coming in 2027, now is the time to upgrade, or to make sure your system is meeting your needs.
VoIP technologies deliver your voice communication via the internet, using the cloud.
A VoIP system can be accessed from anywhere, as long as you are connected to the internet. This could be through home or office Wi-Fi, or using 4G or 5G.
The benefits of using a VoIP telephone system include:
- Reduced costs
Forget expensive hardware, long-distance charges and installation and maintenance costs. With a VoIP system, you pay a low monthly fee for a more beneficial service. - More flexibility
With a traditional phone system, you’re typically tied to one location, such as your office, to make calls. A VoIP system works anywhere. As long as you are connected to the internet, you can answer calls via a laptop, mobile, tablet and more – wherever you are! - Easily scalable
As your business grows, you don’t need to worry about adding extra lines or buying new hardware. With VoIP you simply need to purchase additional licences. Your phone system grows with you. - Easy to update and repair
As a VoIP system is hosted in the cloud, all updates are automatic. This gives you peace of mind that your system is secure and up to date. If you encounter an issue, in most cases this can be resolved remotely. This saves you time not having to call out an engineer. - Live status updates
Many VoIP systems offer the option to set an employee status. This means if a client calls for a colleague, you can see in the app whether they’re in another call. It can also sync to your calendar to automatically set an employee status to ‘in a meeting’, for example. - Reduces hardware
A VoIP system can support flexible and hot-desk environments. As well as a full-time office. When you switch to a VoIP system, you eliminate the need for physical hardware. Say goodbye to desk phones! Removing the physical hardware will keep desks looking tidy, and reduce your costs – win, win.
As you can see from the benefits listed above, a VoIP telephone system can support your business on its next journey. Whether this is remote working, hot-desking, scaling up fast or reducing costs.
It’s also worth knowing that just because you’re moving phone systems, you don’t need to change your telephone number or your existing triage set up. All of this can be replicated or adjusted to suit your preferences.
Get in touch with our expert team for an informal chat.
What Is Needed for a VoIP Telecoms System?
To install a VoIP system in your office, you will need a strong internet connection. If you want to take your VoIP system mobile, you’ll need to ensure that you have a strong Wi-Fi connection or 3G/4G/5G, as well as a good data plan.
How Is a VoIP System Kept up to Date?
On a hosted system updates are automatically applied in the evenings or early mornings. This does not affect the telephone system or the users, meaning that you don’t experience any downtime for upgrades.
Can a VoIP System be hacked?
Yes.
However, at Breakwater we apply a fraud protection spend limit as standard. If this limit is hit, an automatic ticket is raised with our service desk.
