Breakwater worked closely with Allen and Page to ascertain their telecom requirements, taking into account present and future opportunities. It was decided that the main telephone system should be upgraded to the latest NEC SV9100, a system that offers all the features needed to expand an organisation’s infrastructure. It is ideally suited to small and medium sized businesses, with an extensive range of mobility applications and devices, a wide range of end points and Multi-line SIP Client and Multi-Carrier Support. In order to make the transition to a new system as cost effective as possible, Breakwater also selected an upgrade that enabled Allen and Page to utilise their current handsets.
NEC MyCalls was installed to ensure Allen and Page had the management solution to provide them with a real-time snapshot of their call capacities. Reports are emailed on a daily, weekly and monthly basis, allowing the business to competently handle call volumes within their desired timeframes, increasing productivity and potentially decreasing outlay.
The MyCall upgrades also allow for encrypted call recording, of value if key details are overlooked during a call, requiring a replay of the conversation. MyCalls, along with the primary phone system, is also a scalable solution, providing that all important opportunity for expansion and adoption of new features as they are available.
In the Comms Room Breakwater wanted to create an organised environment that promoted easy access to the servers and network equipment. New cabinets were installed in which to store the servers, minimising the floor space required and simplifying the cabling amongst components. The servers were ‘re-patched’ to ensure the network was clean and performing to its optimum capacity.
Breakwater worked with cable infrastructure partners Synergy15 who were responsible for the fixed and physical infrastructure. This work included cutting and re-routing fibre cables from the old wall-mounted cabinets to the new free-standing cabinet. Over time, the existing Comms Room had spread into an adjacent room, to simplify the layout and handling of the equipment, the cabling was re-established in one, easy to manage area.
The cabling was also re-terminated to remove 16 port patch panels and replace them with 24 port patch panels, again saving cabinet space. On completion of the fibre and copper re-termination work, all cabling was tested, re-labelled as required and certified. Synergy15 engineers worked closely with Breakwater to clear redundant telecoms and server network equipment and cabling.
The final phase of the project was to re-patch the phones, PC’s, printers, Wi-Fi access points and a site-wide public address system working via the NEC solution. All re-patched equipment was then tested for functionality and network connectivity to ensure Allen and Page were ready to resume operations.
The project commenced at close of play on a Friday and was completed, having been fully tested, on a Sunday afternoon. Support engineers were deployed on-site on Monday morning to ensure help was immediately available should any issues arise.