The first step in implementing a collaborative platform for Dardan, was for Breakwater to sit down with key stakeholders and ascertain the primary objectives of any potential solution.
A discussion about an internal site collection needed to be both at management level, but also within each division of the organisation – as different teams would logically have their own unique specifications. It was decided that the platform that would truly offer all of the shared resources Dardan was looking for was SharePoint®.
SharePoint® is an application available through the Office 365TM platform and has the capacity to enable Breakwater to create sites that were both easy to use and included all the functionalities to promote a clear exchange of information – whilst always reflecting the Dardan brand.
As the capabilities of SharePoint® are so extensive, and can be tailored to suit any organisation, adding bespoke features to enhance information flow or providing added little extras such as weather widgets or photo galleries – the design process needed to be one that progressed with the thoughts of Dardan’s employees, creating a number of different sites that could flex with new ideas as they arose.
Breakwater worked closely with teams across Dardan to create a collection of custom-made SharePoint® sites that would become an inherent part of employees’ day-to-day operations – eventually being hailed as the Dardan Hub. In addition to gaining an insight into how Dardan wanted its Hub to work, SharePoint® itself offered intelligent know-how – creating responsive content from interactions across the company and drawing on the documents users work on and the people they work with.
Within the new Dardan Hub, each department has its own homepage including a short introduction and an array of helpful functions including:
- Mileage & expense claims centre
- Facility to log sales enquiries
- Holiday and overtime requests
- Resources & planning area
- Uniform ordering
- Change of personal details
- Site safety reports
- Data library for Quality, Safety, Health & Environment
- Events calendar
- Invoice approval
The department-level sites were required to be different in terms of the functions and content they contained, but Breakwater worked to ensure the look and feel remained consistent and in keeping with Dardan’s brand values.
In addition to the distinctive, ‘sub-sites’, Breakwater also created a company-wide main site – giving employees access to internal and external news stories, search functionalities and other helpful links to policies, process flowcharts and HR documentation.
As one of the principal aims of this project was to create cohesion across the organisation, fostering a reliable and proficient client service – it was important that Breakwater also created a ‘Client’ focused site. The ‘Client’ site would also be only used internally, but would contain a mine of information to cultivate efficient communication between the employee and the various organisations Dardan works with – features included:
- Client details
- Communication records