The UK Government is now advising individuals to start working from home and distancing themselves from entertainment venues such as theatres and pubs. As such, we want to keep our clients updated with our latest measures.
Our priority is keeping both Breakwater and our client’s organisations running as smoothly as possible during this situation, whilst protecting the health and wellbeing of staff.
We have made the decision to stop all non-essential site visits. If you have a site visit planned, your engineer will be in touch to confirm if this is still going ahead. All site visits conducted will follow strict policies to minimise contact.
We will ask staff to wash their hands on arrival to premises, after handling or installing equipment and when leaving.
Working from Home
Breakwater staff who are either high risk or have family members who are high risk are working from home. All staff have also been given the option to work from home.
On the afternoon of Wednesday 18 March, we will be testing all staff working from home. Staff will leave the office at staggered periods to ensure we continue providing the required support.
We are receiving a high volume of support requests in response to the current situation and changes in Government advice. We want to reassure our clients that we are working through the tickets in chronological order and by priority.
We are looking into new solutions continuously to support our clients during this difficult and uncertain period.
If you need any support or advice, please do get in touch.
I am part of our first line of support for clients – the Service Desk. As a Systems Engineer, I respond to incoming enquiries, resolving any issues and providing guidance to businesses.View my profile >
Since the outbreak of COVID-19, the demand for remote working has increased exponentially. A useful application to support remote working is Microsoft Teams. Over the last few weeks we've had businesses asking for support on using Teams. Microsoft have reported that they've seen an increase of 14 million users in the last week, taking the total up to 44 million daily active users. From this, we decided to host a webinar focused on using Teams.