The UK Government and health officials have advised that we will see a dramatic rise in the number of Coronavirus cases in the coming weeks. This is likely to cause major disruptions to businesses with a key part of the plan involving isolation in homes, and therefore staff needing the ability to work from home.
What are we doing?
We understand that we play a key role in supporting your business. With this in mind, we have outlined some simple steps and distributed new policies within our office to ensure that we can continue supporting you should the circumstances worsen, and extreme measures need to be put in place.
Site visits and onsite technical support will only be allowed where absolutely essential should the situation rise to a critical level. This is designed to help prevent the spread from office to office. We will keep clients informed should we feel the need to put this measure in place.
All of our staff have laptops and therefore have the ability to work from home if isolation is required. This means we can continue to support you via email tickets. All staff are now required to take their laptops home with them in case circumstances change dramatically overnight.
Each staff laptop has Softphones installed and this has been tested. A Softphone is a program installed on a computer which uses the internet to make calls. This way we can support you over the phone for urgent tickets and other requests.
Each of our staff have been given tissues and hand gel for their desks to mitigate the spread of germs. We have also purchased additional stock of handwash and limited the use of cross contamination through sharing items such as tea towels.
Hand Washing Policy
We have introduced and shared a new hand washing policy to require staff to wash their hands regularly, as well as when entering and leaving the building, before and after eating and when handling customer equipment.
We have distributed the NHS information on care and self-isolation, as well as sharing regular updates with staff on any changes/additional information coming through.
By taking these steps we hope to keep our staff aware and safe whilst still delivering and maintaining a strong service throughout the situation.
What your business should consider:
Whilst the number of confirmed cases in the UK remains low, now is the time to plan for the worst-case scenario.
We would recommend all businesses check their employee’s ability to work from home, whether this is via a laptop or remote working. If your staff are unable to do so, get in touch with us as soon as possible to review your options rather than holding off until things get worse.
If you are using a VoIP telephone system, consider installing a Softphone program onto staff laptops. This will mean that staff can support your customers over the phone as long as they are connected to the internet.
If your staff can work from home and you have installed Softphones, make sure you do regular spot-checks to ensure everything is working.
This may also be a good time to review your policies and procedures. Should staff need to work from home, what policies do you have in place for printing private documents, other people using their work machine, or for your staff using a shared device to remote work? Make sure all staff are fully aware of your policies and that they are up-to-date.
Setting up a communications channel using programmes such as Yammer, Teams or Slack is a good way to keep staff up to date with what is going on. Be clear and transparent with staff to reduce panic or rumours spreading.
Our team are here to support you with any questions you may have, as well as recommending the best steps to take.
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