What Are the Benefits of a VoIP Telephone System?

­The COVID-19 pandemic has shown us that connectivity is more important than ever. And with many businesses continuing to offer flexible working into the future, now is the time to invest in your IT infrastructure; both to support your clients and your staff.

This may start with your telephone system. When businesses were asked to move to remote working in March 2020, those with a traditional telephone system quickly fell behind. Meanwhile, those with a hosted system were able to transition from office to home seamlessly.

What is a VoIP Telecoms System?

VoIP stands for Voice over Internet Protocol. Essentially, your voice communications are delivered over the internet using the cloud. A VoIP system can be accessed from anywhere, as long as you are connected to the internet. Thus, simplifying your whole communications solution.

What are the benefits of a VoIP System?

  1. Flexible.
    As we’ve mentioned, a VoIP system is flexible. If you are connected to the internet, you can answer calls via a laptop, mobile, tablet and more – wherever you are!
  2. Scalable.
    If your business grows, you just add new employees to the system when needed.
  3. Easy to update and repair.
    As a VoIP system sits in the cloud, all updates are automatic. This gives you peace of mind that your system is secure and up-to-date. If you encounter an issue, this can be resolved remotely. This, therefore, saves you time calling out an engineer.
  4. Live status updates.
    Many VoIP systems offer the option to set an employee status. This means if a client calls for a colleague, you can see in the app whether they’re in another call. It can also sync to your calendar to automatically set an employee status to ‘in a meeting’, for example.
  5. Reduces hardware.
    A VoIP system can support flexible and hot-desk environments. As well as a full-time office. When you switch to a VoIP system, you can eliminate the need for physical hardware. Say goodbye to desk phones! Removing the physical hardware will keep desks looking tidy, and reduce your costs – win, win.

As you can see from the benefits listed above, a VoIP telephone system can support your business on its next journey. Whether this is remote working, hot-desking, scaling up fast or reducing costs. There’s a range of benefits beyond these too.

It’s also worth knowing that just because you’re moving phone systems, you don’t have to change your telephone number or the triage set up when a client calls. All of this can be replicated or adjusted to suit your preferences.

You can read more about the telecoms services we offer here, or, if you want to discuss the full range of benefits, and see if a VoIP system is the right move for you, get in touch today.

Discover how Breakwater can help your business. Call our team today on +44 (0)1603 709300 or email enquiries@breakwaterit.co.uk

Sam Brown

Marketing Coordinator

As Marketing Coordinator my focus is to showcase Breakwater IT and the solutions we offer to support businesses with their IT infrastructure. Within my role I develop and give voice to the Breakwater IT brand across various marketing channels, by supporting local communities and through our own events programme.

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