Did you know that scammers are posing as IT departments, telecom providers, and even banks to persuade individuals to give over control of their devices? Once they have control, accounts are hacked, and sensitive data is stolen.
How do they do it?
The tricky thing to keep in mind about remote access fraud is that most of the software used by criminals is legitimate. It may even be used by the company the scammer is impersonating.
Step One
The criminal could call you; they may even email you to set up an appointment or time to access your device. Stories typical to this type of attack may be:
- Your device is experiencing technical issues
- Your device has previously been breached
- Your broadband is slow
- There are problems with your bank account or card
Step Two
If agreed to, they may use the following method to remotely access your device:
- Direct you to a website
- Direct you to download a smartphone application
- Direct you to install a program on your computer
A passcode is then used to connect the two devices.
Step Three
Once the criminal is connected to your device, they may show you a fake screen whilst working in the background to download malicious software or steal sensitive data from you. However, depending on the story they are using, they may simply ask you to login to online banking or change a password.
How to Avoid this Happening to You:
Know your providers. Firstly, do you know who your workplace providers are? Who manages your IT support, or your telecoms? Knowing this may help you recognise a fraudulent call. If you get a call from BT, but a local company manages your telecoms, you can confirm the call with your local provider.
Question the situation. In addition to this, if the caller is supposedly calling from your provider, ask yourself if you were expecting the call. Did you report an issue with your device, is there even an issue to begin with?
When you are speaking to the caller, are they pressuring you? If so, they may be trying to panic you into action.
Be cautious. If you feel like the call is suspicious, hang up immediately. You can always call the company back on a number you know to be correct. It is always better to act with caution.
Good to know:
Common impersonations used include Amazon, BT, and Microsoft. However, with detailed targeting the criminal may even impersonate your IT support company. Remote access software commonly used is TeamViewer, AnyDesk, LogMeIn and GoToAssist.
Remember, a zero trust approach is key to avoiding these scams.
We’re a Wilder Business
In IT, we’re often thought of as spending all our time behind PCs. In our team, we have a love for our local communities and environment, wanting to spend our time and resources in nature.
That’s why we’ve become a Wilder Business, joining Norfolk Wildlife Trust (NWT) as a Wildlife Ambassador.
In doing so, our annual membership supports NWT in caring for local wildlife and wild places.
Norfolk Wildlife Trust is the oldest Wildlife Trust in the country. They care for more than 60 nature reserves, restoring biodiversity, protecting pond life, and planting for the future.
As part of our membership, our team benefit from membership cards for their nature reserves, and we’ll be taking part in a volunteering day with the NWT team annually. We’re incredibly grateful to NWT for these perks, supporting us in promoting healthy lifestyles in and out of the office.
We have also joined at an exciting time for Norfolk Wildlife Trust as they celebrate 100 years of protecting and restoring Norfolk’s nature.
NWT are running an centenary appeal, as well as a series of special events and commemorative items to support their legacy. You can find out more here.
To mark their centenary year, and us joining as an ambassador, we have donated to their 100 oaks for 100 years appeal. We’ll be planting a Breakwater oak tree in Norfolk’s largest ancient woodland, helping to create a new habitat.
On another note…
After six years growing our Ecologi forest, we have made the decision to cease this to reinvest those funds to Norfolk Wildlife Trust.
Whilst we have enjoyed working with the Ecologi team and supporting their work across the globe, we care deeply for our local communities and supporting their growth.
We are proud to have contributed to the planting of 6,154 trees, the offsetting 132 tonnes of C02, and the restoration of 60m² of UK habitat restoration through our Ecologi account.
The account will remain open where additional trees can be added: Breakwater IT | Ecologi
What is Ransomware?
Ransomware is a type of infectious software designed to prevent you from accessing your files, databases, and applications until a request is fulfilled; this is typically a payment to the attacker.
What is Social Engineering?
Social engineering is human side of cyber security. It can be easier for criminals to manipulate a human than to try and hack software or devices. So rather than attacking technology, criminals exploit the users of the technology to get what they want.
