Michael Headland
Junior Systems Engineer
I work within the Service Desk at Breakwater as a Junior Systems Engineer, this involves being a direct point of contact for our clients, resolving their queries and helping to support their IT systems.
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My experience and values
Before joining the Breakwater team, I worked within an on-premise IT team. My role included problem-solving and responding to any issues within the business. At Breakwater, I have the opportunity to work for a company that supports a multitude of different organisations. Each with their own goals and technical requirements.
The variety of businesses we work with, and the different products and solutions they employ, enables me to build on my technical knowledge whilst providing a great client experience.
Life Outside Breakwater
I enjoy Motorsport and Combat sports and have competed in a boxing match – unfortunately I didn’t win! It goes with the job that I also enjoy tinkering with my PC and I am a Virtual Reality enthusiast.
"Resolved the issue quickly and was very friendly too."